When it comes to installing your Superpowered Fibre Broadband, you won't need to lift a finger. We'll book you an appointment with a friendly engineer who will take care of all the technical stuff for you.
Please ensure that you have your have your fibre ready router available and configured before your appointment. Your network login details are all that are required to configure your router and these will be sent to you when your appointment is confirmed. Please note that:
* Most standard broadband routers won't work with fibre broadband
* Most cable routers will work with fibre broadband if they can use PPPoE and have an Ethernet WAN port
* If you're a Wi-Fi user, we recommend a Wireless-N or better router. This is because Wireless-G based equipment can't handle the high speeds of fibre broadband
There are many suitable router available now with prices starting at less than £20, but if you are unsure then please use My Account to contact us with the make and model number of your router and we will let you if it is suitable.
On the day of your appointment, you'll receive a call from the engineer telling you they are on their way and that there will be a short disruption to your phone service (usually between 15 and 20 minutes).
When the engineer arrives at your home, they will ask you where you master socket is. Don't worry if you don't know, they'll be able to hunt it down for you.
The engineer will then make sure the speed your line is receiving is 15Mb or above. If your speed falls below that, the engineer will log a fault with the line and investigate. You'll still be able to use broadband in the meantime.
When all the technical stuff is complete, the engineer will test the connection out on one of your computers to make sure everything is working properly.