All services are currently operating normally
20 April 2026 17:28 We have been advised that our partner has found a networking issue that was causing webmail not to load and connections to our mail servers to fail from some geographical locations. A solution has now been implemented and we anticipate that this will resolve the ongoing problems with email. It is likely to be some time before all services resume normal operation due to the additional load currently. For the duration of the network issues, mail sent from affected locations will have been returned to the sender with a non-delivery notification. Any undelivered mail will therefore need to be re-sent by the original sender once services are back to normal. Please accept our apologies for the extended issue and any inconvenience caused. 20 April 2026 06:30 We are aware that there is currently an issue regarding mail non-delivery. The latest update provided by our mail team is that the core issue has been resolved, but there are still intermittent access issues depending on network, device, or location. Once the engineering changes finish propagating, we anticipate that any remaining issues should be resolved. For a short period any mail sent to our servers was returned to the sender with a non-delivery notification. Any affected mail will therefore need to be re-sent by the original sender. Please accept our apologies for any inconvenience caused. 19 April 2026 18:25 It has come to our attention that there are currently intermittent issues with email connection and delivery. We have escalated this to our network connectivity partners and the problem is currently being investigated. Please accept our apologies for any inconvenience caused while our teams work to identify the problem.
20 April 2026 17:28 We have been advised that our partner has found a networking issue that was causing webmail not to load and connections to our mail servers to fail from some geographical locations. A solution has now been implemented and we anticipate that this will resolve the ongoing problems with email. It is likely to be some time before all services resume normal operation due to the additional load currently. For the duration of the network issues, mail sent from affected locations will have been returned to the sender with a non-delivery notification. Any undelivered mail will therefore need to be re-sent by the original sender once services are back to normal. Please accept our apologies for the extended issue and any inconvenience caused. 20 April 2026 06:30 We are aware that there is currently an issue regarding mail non-delivery. The latest update provided by our mail team is that the core issue has been resolved, but there are still intermittent access issues depending on network, device, or location. Once the engineering changes finish propagating, we anticipate that any remaining issues should be resolved. For a short period any mail sent to our servers was returned to the sender with a non-delivery notification. Any affected mail will therefore need to be re-sent by the original sender. Please accept our apologies for any inconvenience caused. 19 April 2026 18:25 It has come to our attention that there are currently intermittent issues with email connection and delivery. We have escalated this to our network connectivity partners and the problem is currently being investigated. Please accept our apologies for any inconvenience caused while our teams work to identify the problem.