Supporting Our Customers
Frequently Asked Questions for Breathe
Our Customer Service and Technical Support teams have compiled a list of the most common queries and questions they have answered to help you receive a great, trouble-free Internet connection. We are confident that most of your queries would have been covered here so please try to find the solution to your problem by browsing our frequently asked questions before contacting either our Customer Services or Technical Support teams, it could save you both time and money.
You will need a single BT phone line, unfortunately our service will not work with other providers such as NTL or cable (please call our service centre if unsure). Together with this you may either use a 56k modem (v90 or v92), a single ISDN/BT Highway at 64k. You can check if you will be able to connect to system by telephoning 0808 99 33 770. If you get a response from the computer then the line should connect. If the line states that the number is not available, you will not be able to connect and our service unfortunately will not work with your connection.
The Breathe service costs from as little as £7.99 per month. This allows you unlimited dial-up Internet access with no call charges.
There are two possible cut-off situations for the Dial-up service. If your computer has been inactive for 15 minutes or more, or you have been surfing online for 2 hours. If you would like to continue surfing after the 2 hours, then you can reconnect immediately.
When you have completed your sign-up you would have created a username and password, and we will give you a telephone number for your computer to dial into. The dialup subscription number you should use is 0808 99 33 770 and will allow free-phone access on your BT landline. Simply make a new connection through 'Dial-up Networking' on your PC and you will have immediate Internet access.
. If you receive the error message "modem cannot detect a dial tone" you can quickly establish if the problem is in your phone line or in your modem or your phone is at fault:
1. Make sure the phone line coming from the wall goes to the modem connection that reads line, Jack or to wall.
2. Unplug the line going to the modem and connect it to a phone.
3. Listen for a "Dial tone". If there is no dial tone, the problem is with your phone line. Contact your telephone company for help.
If there is a dial tone, then the problem is your modem. Contact your modem manufacturer for help.
Contention is the number of other people with whom you share your connection. Effectively, contention is a time share that you have with a given number of people to access a connection. The lower the contention, the better the chances are of your getting a connection to the service first time without retrying. A 15:1 ratio is typical of all the larger UK ISP's.
